The Biosci technical support team is dedicated to providing responsive helpful support to users of our products. To ensure that you make the most of our products and our technical teams expertise we recommend that you subscribe to our support and maintenance service. Not only does this enable you to obtain technical advice from our experienced team of experts but it also entitles you to receive, without further cost, any updates to the licensed product and an additional home license.


What we need from you

When contacting our technical support please have the following details handy as this will ensure that you receive a faster response.

  1. Your VSNi site reference.
  2. VSNi product name and version (e.g. your Genstat Edition)
  3. The type of operating system that you are using.
  4. If you are getting error messages, then the exact error message, and the commands or menu actions that generate them.


Technical Support

Telephone: +66 (0) 2564 7757
Fax: +66 (0) 2564 7756
Email: biosci@vsni.co.uk

Alternatively, you can submit your support query online. To subscribe to our support and maintenance service or for any general queries please contact us at biosci@vsni.co.uk.